Services

ABOUT US

In 2001, psychiatrist Philip Borders was urged by the Chief of Staff at Hendricks Regional Health to return to Indiana and establish Hendricks Therapy. Since then, Hendricks Therapy has expanded to four locations - Downtown Indianapolis, Lafayette, Plainfield, and Danville - providing mental health services to individuals of all ages. The foundation of our practice remains grounded in the basic model of psychiatric care, which includes psychotherapy and medication treatment. However, we have incorporated additional services such as testing, virtual reality therapy, and genetic testing. While we strive to incorporate other scientifically proven therapies such as ketamine treatment, herbal supplements, and peer support groups, our primary objective remains the same: to alleviate emotional distress, foster resilience and wisdom, and empower our patients to love themselves and others safely.

OUR MISSION STATEMENT

At Hendricks Therapy, we are committed to delivering outpatient mental health services to those who entrust us with their care. Our approach centers on fostering acceptance and compassion, acknowledging that each person is entitled to respect and empathy on their path to achieving optimal mental health. Through empowerment, challenge, education, and support, we aim to assist individuals, families, and the wider community in their pursuit of mental wellness.

SCHEDULING APPOINTMENTS

Appointment availability: We are currently accepting new patients, but some services that are in high demand may require you to be placed on a waiting list.

Reserving your appointment: To accommodate the increased demand for mental health care and ensure that appointments are kept, we require credit card information. Cancellations less than 24 business hours before the appointment will result in a $65 charge and failure to show for an appointment will result in a $90 charge.

Insurance: We are in-network with many commercial and government insurances, but not all. The insurance policy you have will determine which provider you can see. Deductibles, co-pays, or co-insurances may still apply. For therapy appointments, we accept Employee Assistance Programs (EAP). Please contact our office directly to find out which therapists accept EAPs and which programs we take.

Medicaid/Anthem HIP: Unfortunately, we are not in-network with Medicaid (including Anthem HIP). If you have Medicaid, you can still be seen as a self-pay patient. We will make a copy of your Medicaid card for our records, but we will not file a claim with Medicaid for your office visit. You will be responsible for paying the cost of your visit.

Patient engagement: For scheduling appointments, we can only speak with the patient or the patient's parent/legal guardian. This is critical for the therapy process, and it also complies with HIPAA regulations.

If you wish to schedule an appointment or testing services, please complete the Online Patient Registration and History Form on the next page. The form may take up to 45 minutes to complete, depending on your medical history. After submitting the form, our office will call you within 3-5 business days to schedule your appointment and collect your deposit.

Note: If you are scheduling testing services, you only need to complete the Demographics and Reason for Visit section of the form. However, if you are scheduling services for Medication Management or Therapy, you will need to complete the entire form before submission.

CANCELLING APPOINTMENTS

To ensure that we can accommodate another patient in need, we kindly request that you provide us with as much notice as possible if you need to cancel an appointment. We require a minimum notice of 24 hours as a courtesy to us. If you are unable to make it to the office for your scheduled appointment, you may be able to switch to a Telehealth appointment in most cases. Please refer to our Missed Appointments policy below for information on cancellation fees that may apply.

We have reserved your appointment exclusively for you and eagerly await your arrival at the scheduled time. Failing to give sufficient notice or missing an appointment means someone else could have utilized that time for their critical care.

Please note that our policy is to charge up to $90 if an appointment is missed or not canceled at least 24 hours in advance, unless it was an emergency or an unavoidable scheduling conflict, in which case, please speak with your provider about waiving the fees.
If you need to change or cancel your appointment, please notify us by calling, texting, or leaving a voicemail as soon as possible.

BILLING INFORMATION

At Hendricks Therapy, we believe that prompt payment of fees is essential to maintain a successful therapy experience. To ensure we can contact you in a timely manner, it is important to keep your phone and mailing information up to date with our office.

We require payment for services at the time they are provided, unless prior arrangements have been made. We accept cash, checks, and major credit cards for your convenience. If you have an outstanding balance, a monthly account statement will be sent to you.

If you have health insurance, your insurance provider may reimburse you for therapy services. It is your responsibility to obtain pre-authorization from your insurance company for all office visits if necessary. Our office will file most insurance claims for you. Deductibles, co-pays, and co-insurance will be collected when services are rendered. Please note that Hendricks Therapy was formerly known as Hendricks County Psychotherapy for insurance purposes.

We have therapists who are in-network providers with several insurance carriers, but this may not be a complete list and not all providers may be included in every network. (drop-down list of insurance carriers).

Important Note: The mental health benefits offered by most insurance plans are typically distinct and different from the coverage for traditional medical services. Moreover, it is not uncommon for another company to act as a contractor for your mental health benefits. This crucial information may not be indicated on your insurance card. Therefore, it is recommended that you contact your insurance provider to ensure that your intended mental health provider is in-network.

Below is a list of suggested inquiries that you can ask your insurance carrier:
Do I have mental health benefits under my plan?
What is the name of the Mental Health Network carrier for my plan?
How many therapy sessions are covered per calendar year under my plan?
What does the coverage amount for seeing an out-of-network mental health provider under my plan?
What is the amount covered per therapy session?
Do I need a referral from my primary care physician to see a mental health provider?

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